Sales Policy for GlobeRapic
Effective Date: January 3, 2025
At GlobeRapic, we strive to provide our customers with high-quality furniture that combines style, functionality, and affordability. This Sales Policy outlines the terms and conditions under which we sell our products, how we handle payments, shipping, and other relevant details to ensure a seamless shopping experience. By placing an order on our website, you agree to these terms.
1. Product Availability
We make every effort to ensure that the products listed on our website are available for purchase. However, due to various factors such as inventory updates and high demand, certain products may be temporarily out of stock or discontinued. If an item is unavailable after you’ve placed your order, we will notify you promptly and offer alternatives, or you may choose to receive a refund for the unavailable product.
2. Pricing and Payment
All prices listed on our website are in U.S. dollars and are subject to change without notice. The prices include taxes unless stated otherwise. Additional shipping fees may apply based on the delivery method chosen and your shipping address.
We accept a variety of payment methods for your convenience, including:
Credit and Debit Cards: Visa, MasterCard, American Express, Discover.
PayPal: Pay securely via PayPal for a quick and easy checkout experience.
Other Payment Methods: We may offer additional payment methods in the future.
By making a purchase, you authorize us to charge the payment method you provide for the total order value, including taxes and shipping fees.
3. Order Processing
Once your order is placed, you will receive an email confirmation with the details of your order, including the estimated shipping date. We process orders as quickly as possible; however, please note that processing may take 1-2 business days, especially during peak seasons. You will receive a separate email with tracking information once your order has shipped.
If you notice any errors in your order after submission, please contact our customer service team immediately. We will do our best to correct any mistakes before shipping, but we cannot guarantee changes after processing.
4. Shipping and Delivery
At GlobeRapic, we work with reputable carriers to ensure timely delivery of your furniture. We offer a variety of shipping options, including standard and expedited services. Shipping fees are calculated based on the weight and dimensions of the products ordered, as well as your delivery location.
Domestic Shipping: We offer shipping to all U.S. states, with estimated delivery times of 5 to 10 business days. Delivery times may vary depending on the shipping method and location.
International Shipping: Currently, we only ship within the United States. However, we are exploring options for international deliveries, and we will notify you when these services become available.
Please be aware that GlobeRapic is not responsible for any delays caused by the shipping carrier, especially during peak seasons or due to weather conditions.
5. Return and Exchange Policy
At GlobeRapic, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a 30-day return window for most products. Please refer to our Refund and Return Policy for more detailed instructions on how to initiate a return or exchange.
Return Eligibility: Items must be in unused, original condition, and in their original packaging to qualify for a return.
Non-returnable Items: Certain items, such as customized or personalized products, are not eligible for returns.
6. Cancellations
Once an order has been placed, it is processed quickly to ensure timely shipping. Therefore, cancellation requests must be made within 24 hours of placing the order. After this time, it may not be possible to cancel the order, as it may already be in the process of being shipped. If you wish to cancel your order, please contact our customer service team at info@globerapic.com immediately.
7. Warranty and Defects
We stand behind the quality of our furniture and offer warranties on certain products. If your item arrives defective or damaged, please contact us immediately with photos of the damage so that we can assist you with a replacement or refund.
Manufacturer’s Warranty: Many of our products come with a manufacturer’s warranty that covers defects in materials or craftsmanship for a specified period.
Damage During Shipping: If your item is damaged during transit, please contact us within 7 days of receiving the product to initiate a claim.
8. Sales Tax
Sales tax is applied to orders shipped within the United States, based on the state and local tax regulations applicable to your shipping address. The applicable sales tax will be calculated during the checkout process and included in the final price of your order.
9. Customer Support
If you have any questions, concerns, or need assistance with your order, our customer service team is available to help. You can contact us via the following methods:
Hotline: (515) 733-2651
Email: info@globerapic.com
Address: 1120 Johnson Cir, Story City, Iowa
Website: www.globerapic.com